An agent is a tool that utilizes AI to automate and execute various business processes, either working alongside or on behalf of individuals, teams, or organizations. Agents come in different levels of complexity and capabilities, tailored to meet specific needs.

Agents enhance workflows by automating repetitive tasks, taking actions when prompted, and enabling various functions across departments. For example, a Budget Manager agent can review outstanding purchase orders and assist in financial planning, while a Customer Support agent can triage support issues based on CRM modifications.

To start using agents, you can access the Copilot Studio platform, which offers a secure environment for building and deploying agents. This platform allows you to connect your agents to knowledge and applications, ensuring they can effectively generate responses and take actions based on your data and systems.