The University of Reading opted for Microsoft Surface devices to address issues of inconsistency, high support costs, and cybersecurity challenges. The decision was based on several factors, including sustainability, performance, user acceptance, and seamless integration with the Microsoft ecosystem. Although the Surface devices were relatively more expensive, the university made a strong business case highlighting potential savings in support and optimization.

Standardizing on Microsoft Surface devices has enhanced security by enabling centralized asset management, which was previously lacking. This centralization allows for better visibility and control over devices, helping the university maintain Cyber Essentials certification and ISO 27001 accreditation. Additionally, the use of Microsoft security tools, such as Microsoft Defender and Intune, has allowed the IT team to proactively manage vulnerabilities and ensure device encryption.

The introduction of Microsoft Surface devices has significantly improved the student experience by providing access to high-quality, reliable technology. The university launched a laptop loan service in the library, which has already reached its 1,000th loan, enabling students to complete coursework that requires high processing power. This initiative has also helped tackle digital inclusion, ensuring that all students have access to suitable devices for their studies.