General Counsel should focus on three key actions: organizing listening sessions to address employee concerns about technology use, proactively identifying potential obstacles to system implementation, and clarifying responsibilities for data management throughout the technology lifecycle.

To achieve digital readiness, legal departments must ensure that their data is accessible and high-quality, standardize and document their processes, and ensure that employees are trained and supported in using the technology effectively.

Only 23% of legal departments surveyed by Gartner achieved high scores for digital readiness, indicating a significant opportunity for improvement in technology implementation and outcomes.